FAQs

After the availability of your chosen vessel has been verified. You will receive a proposal and then a standard CSTML amended BIMCO Charter Agreement by email. The delivery / mobilisation fees are payable in advance, and demobilisation / redelivery fees payable prior to disembarkation. The charter fees are normally payable in advance each 7 – 14 days depending on the charter contract period.

Several weeks before you board the vessel, we will ask you to complete a detailed questionnaire describing the preferences and special needs of all the clients on board, such as dietary or medial requirements, details of any allergies, and your sporting or entertainment requests. This will enable The Captain and the crew of your chosen vessel to ensure that everything possible is done to make your charter a safe and comfortable experience.

This is provided in all main lounge areas and on some vessels, in all client cabins. Please note that service cannot always be guaranteed due to differing signal strengths across the world and satellite receivers vary in capability from one vessel to another. If satellite television is important during your charter, please check with us to avoid any disappointment.

There is standard wireless access provided throughout the vessels although in certain areas the service can be limited and cannot be guaranteed. If you anticipate regular high level data use of the internet or require large bandwidths during your charter, please let us know before you board as upgrades may be subject to availability and there is likely to be a charge made to your account according to your requirements.  The standard rate that is quoted in the proposal we will send you will cover standard VSAT internet broadband use up to 4MB download and 1MB upload. Additional bandwidth is available at additional cost.

Catering on board is provided within the accommodation and meals pricing in the proposal. This includes three hot meals per day plus a fourth meal overnight for night duties which will consist of cold meats, salads and the ability to heat food prepared fresh earlier in the day. For any other arrangements, please contact us in advance. 

The laundry service will provide fresh bed linen  at least once per week and fresh towels.  We do not provide a personal laundry service unless by prior arrangement (additional cost) but we do provide access to laundry machines for clients for their personal use. 

Castle Ship Technical Management Ltd strongly recommends charterers take out Cancellation and Curtailment Insurance to protect their investment if unforeseen circumstances prevent or curtail or cancel their charter. Additionally, all members of the charter party should be covered by charterers Personal Accident and Medical Insurance, and their personal effects should be insured against theft, loss or damage.  Once the charter party agreement has been signed, the charter fees cannot be returned under any circumstances.